Refund and Returns Policy
Refund and Returns Policy
Thank you for shopping at FPVdrones.eu. We strive to provide high-quality drones and accessories, and your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Shipping
Our online store operates from Europe, but we work with reliable international partners. Products are shipped directly from our partners’ warehouses in China, which allows us to offer a wide range of items at competitive prices.
The standard delivery time within Europe is 7–14 business days from the date of order confirmation. Actual delivery times may vary depending on the destination country, logistics providers, and holiday periods. Read more
Customs and Duties
All customs procedures, import duties, VAT, and any additional charges are the sole responsibility of the customer. Prices are shown without VAT (0%), as goods are shipped from outside the European Union. Read more
Battery Shipping Policy
Please note that certain battery types and destinations are subject to shipping restrictions due to international safety regulations and customs policies. Read more
Returns
You have 30 days from the date of delivery to return an item.
To be eligible for a return:
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The item must be unused, in the same condition you received it.
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It must be in the original packaging with all accessories, manuals, and documentation.
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Proof of purchase (receipt or order number) is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
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Gift cards
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Downloadable software or digital content
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Custom-built or personalized drones
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Items marked as “Final Sale”
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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If the return is due to our error (e.g., wrong or defective item), we’ll cover the return shipping.
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If the return is for any other reason, return shipping costs are the customer’s responsibility.
Exchanges
We replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at info@fpvdrones.eu
Return Shipping
To return your product, mail it to: info@fpvdrones.eu
We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your return without proof of delivery.
Need Help?
Contact our customer support team at info@fpvdrones.eu for any questions related to refunds and returns.
Also check all shipping details:
https://fpvdrones.eu/shipping-delivery/